1more Responsible Gaming — Enjoy Wisely
At 1more, we believe online entertainment should be an enjoyable and controlled experience. This page outlines our commitments and practical guidelines to help every user in Malaysia play responsibly, healthily, and safely.
The 1more platform is strictly for individuals aged 18 and above. If you need assistance, support is available.
1more's Commitment to Responsible Gaming
1more is built on the principle that online entertainment should be a source of joy — not stress or financial hardship. We are committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia.
As a platform that puts user wellbeing first, 1more provides a range of self-exclusion tools that any member can use to manage their time and spending. We also work closely with local support networks to ensure help is readily accessible to anyone who needs it.
Responsible gaming is not just a policy — it is a core value woven into every aspect of 1more's operations, from platform design to the way we communicate with our users.
Recognise the Signs of Risky Behaviour
Recognising the early warning signs is the first step to staying in control. Here are some indicators that deserve serious attention:
Continuing to play or increasing your bets to try to recover money you've lost is a warning sign that should not be ignored.
Spending far longer than planned, to the point of affecting sleep, work, or relationships with family.
Using money set aside for daily necessities such as rent, bills, or food for betting purposes.
Feeling anxious, restless, or distressed when unable to access the platform even for a short period.
If you recognise any of the signs above in yourself or someone you care about, we strongly encourage you to take immediate steps to regain control or seek professional support.
Time Limit & Budget-Setting Guide
Planning ahead is key to enjoying entertainment without the burden. 1more encourages every user to set clear limits before starting their gaming session.
Realistic Budget Limits
Set a maximum amount in MYR that you are willing to spend per day, week, or month. Treat this amount as an entertainment cost — not an investment. Never use savings, borrowed money, or funds needed for essential expenses.
Session Time Limit
Decide how long you want to play before you start. Set a reminder or alarm on your phone as a cue to stop. Take at least a 15-minute break every hour of play to avoid decision fatigue.
Your Activity Records
Regularly review your deposit and betting history through the account section on the 1more platform. This helps you stay aware of your spending patterns and catch any concerning changes early.
Available Self-Exclusion Tools
1more provides several self-exclusion tools that can be activated directly through your account settings or by contacting our support team. All these tools are free and can be enforced immediately.
Set daily, weekly, or monthly deposit limits in MYR. Limits take effect immediately and can only be lowered, not raised, during the cooling-off period.
Request a temporary break — 24 hours, 7 days, or 30 days — during which you will be unable to log in or make any transactions.
Long-term self-exclusion options (6 months or more) are available for those who feel they need a complete break from the platform for a set period of time.
To activate any of the above tools, contact the 1more support team at [email protected], stating the type of control you need and the duration required. Requests will be processed within 24 hours.
Minor Protection & Life Balance
Minor Protection
The 1more platform is strictly for individuals aged 18 and above. We enforce this through an identity verification (KYC) process at registration. If you are a parent or guardian, we encourage you to:
- Using parental control software on devices shared with children.
- Never share your account login details with anyone, including family members.
- Storing your account information and password somewhere not easily accessible to children.
- Report to 1more if you suspect a child has accessed your account without permission.
Maintaining Life Balance
Healthy entertainment is part of a balanced lifestyle — not a substitute for social connection, productive work, or physical activity. 1more encourages you to:
- Never play when you are stressed, upset, or under the influence of alcohol.
- Keeping gaming as one of many recreational activities, not the only one.
- Have an open conversation with family or friends about your gaming habits if there are any concerns.
Get Professional Help
If you or someone you know needs further support regarding gambling addiction, please seek professional help without delay. Reaching out is a sign of strength, not weakness. You can contact the 1more support team at [email protected] for referrals to appropriate help resources in Malaysia.
Have more questions?
Visit our FAQ page for more information, or reach out to the 1more support team at any time.