1more Privacy Policy — How We Protect Your Data
This Privacy Policy explains what information 1more collects, how it is used, and the steps we take to protect every user's personal data in Malaysia. Your privacy is our priority.
This policy applies to all users accessing the 1more platform via web browser or mobile app.
Information We Collect from You
When you register and use the 1more platform, we collect certain categories of information to ensure the service runs safely and smoothly. Here are the types of information we collect:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account on 1more.
Device & Browser Information
We record the device type, operating system, browser version, IP address, and access log data. This information helps us identify suspicious activity and ensure the security of your login session.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect payment method details — such as your bank account holder name, FPX transaction reference number, or digital wallet ID. 1more does not store full card numbers or sensitive banking details directly; all payment processing is handled through secure third-party payment gateways.
Usage Data
We collect information about how you interact with the platform — including pages visited, session duration, game preferences, and in-platform actions. This data is used to improve the user experience and personalise the content shown to you.
How Your Data Is Used
1more uses the information collected solely for platform operations and service improvement. We do not sell your personal data to any third party for marketing purposes. Here are the specific purposes for which your data is used:
Ensuring only authorised users can access accounts and process financial transactions.
Reconciling MYR deposits, withdrawals, and transaction records in your account.
Detecting unauthorised login attempts and suspicious activity.
Analysing usage patterns to improve platform features and the overall user experience.
Cookies & Tracking Technologies
The 1more platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit a website.
Types of Cookies Used
- Session Cookies: Stored temporarily during your active session and automatically deleted when you close your browser. Used to maintain your logged-in status.
- Preference Cookies: Stores your language settings, display preferences, and other customisations you have configured in your account.
- Analytics Cookies: Helps us understand how users interact with the platform, including the most frequently visited pages and time spent in each section.
You can disable cookies through your browser settings at any time, though this may affect certain 1more platform features such as keeping you logged in during your session.
Data Storage, Security & Sharing
How We Store Your Data
Your personal data is stored on servers protected by SSL encryption and multi-layered access controls. We retain your data for as long as your account remains active, or as required to fulfil legal obligations and resolve any disputes.
Third-Party Sharing
1more does not sell or rent your personal data to third parties. We share only the information necessary with:
- Registered payment gateway providers (such as FPX and digital wallet operators) to process MYR transactions.
- Malaysian regulatory authorities or law enforcement agencies when required by law.
- Third-party technical service providers that support platform operations, subject to strict confidentiality agreements.
Your Rights as a 1more User
As a 1more platform user in Malaysia, you have the following rights regarding your personal data. All requests can be submitted to our support team by email at [email protected].
You may request a copy of the personal data we hold about your account at any time.
If any information in your account is inaccurate, you have the right to request a correction through your account settings or our support team.
You may request account closure and deletion of your data, subject to minimum retention periods required by law.
Privacy Policy Changes
1more reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices or legal requirements. Users will be notified of any material changes via their registered email or in-platform notifications. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. For any questions about your data privacy, contact us at [email protected] or visit FAQ page us.